Effective date: October 19, 2026 · Version 1.0
We want you to feel confident when you upgrade. This Policy explains refunds for AI SubtitleLab subscriptions and minute packs. It forms part of our Terms of Service at https://www.aisubtitlelab.com/en/terms.
Subscriptions
Paid subscription fees are generally non-refundable after the billing period has begun, except as described below.
- First-time subscriber guarantee: If you are a first-time subscriber, you may request a full refund within 7 days of the initial charge if your usage has not exceeded 10% of the minutes included in the initial billing period.
- Duplicate or unauthorised charge: We will refund a verified duplicate, unauthorised, or incorrect charge.
- Verified service failure: If the Service is unavailable for a continuous period of at least 72 hours due to a failure within our reasonable control, you may request a prorated credit or refund.
- Statutory rights: If applicable law grants you a withdrawal or refund right, including a 14-day right in the EU, UK, or EEA, that right is preserved. By requesting immediate access to digital content, you acknowledge that the right may be lost once the content has been delivered or fully used, where the law permits.
You can cancel at any time from the Account page. Cancellation stops future renewals, and your plan remains active until the end of the current billing period. Subscription minutes expire at the end of that period. We do not automatically provide prorated refunds for partial periods, except where required by law.
Minute Packs
You may request a full refund of an unused 300-minute pack within 7 days of purchase if no minutes from that pack have been used, as determined from our records. Once any minutes from a pack have been used, the pack is non-refundable, except for a verified duplicate or unauthorised charge or where required by law.
A 300-minute pack adds minutes only. It does not by itself change your plan, remove a watermark, increase export resolution, or raise your per-video length limit.
How to Request a Refund
Email [email protected] within the applicable period with:
- Your account email address.
- The order number or transaction ID.
- The reason for your request.
We aim to acknowledge requests within 2 business days and to process eligible refunds within 5–10 business days. Approved refunds are returned to the original payment method. Your bank or card issuer may take additional time to post the refund.
Chargebacks and Billing Errors
If you believe a charge is incorrect, please contact us before disputing it with your bank or card issuer. We will investigate in good faith and aim to resolve confirmed billing errors within 5 business days where practicable.
Non-Refundable Items
- Fees for billing periods that have already been used, except as described above.
- Minute packs that have been partially or fully used.
- Accounts terminated for a material breach of the Terms of Service or Acceptable Use Policy.
- Add-on services or third-party fees that have already been delivered.
Nothing in this Policy limits mandatory consumer rights in your country of residence.
Contact
Wang Yongfei · [email protected] · https://www.aisubtitlelab.com
Last updated: October 19, 2026